In 21st century America, buying stuff is easier than ever. All you’ve got to do is go online, perform a quick search for the thing you want, and you’ll likely be flooded with options. But when it comes to online purchasing, there are two factors that are critically important. When we place an order for something, we want to get the thing we want for a good deal, and we want the entire buying process to be convenient.
Too many retailers focus on the first part, and ignore the second part. They aren’t interested in offering good customer service, quickly helping their customers to solve a problem or answer a question, and behaving in an ethical fashion. Why not? For many businesses, they figure that the number of customers that are upset is outweighed by the number of customers who keep coming back for a deal.
At Foozwin, we respectfully disagree. Social media gives people the power to share an opinion quickly, and if that opinion spreads, a company can find themselves in a bad situation. Fast. That’s why we’re committed to not just offering a wide selection of electronics and housewares at fair and competitive prices, but we also believe in customer satisfaction. If you have a question, we’ll answer it honestly. If you have a problem, we’ll help. If we make a mistake, we’ll take responsibility and fix it.
Today, more than ever, offering total customer satisfaction isn’t just good business, it’s the right thing to do. If you have any questions or concerns, we’re always available by phone or online.